Frequently Asked Questions about Accident and Sickness Medical Recovery Insurance Company Plans
  • What is Medical Recovery Insurance?
    • Medical Recovery Insurance is an insurance protection product that provides cash benefits that are tiered to reflect the recovery time should an employee require a medical procedure.

      This insurance is designed to provide fixed monetary benefits to your business in relation to those employees who you have declared to us in the event that an employee undergoes a medical procedure or suffers a heart attack.

      Our plans provide the flexibility to allow cash benefits to be paid to be used to help fund SSP obligations, pay for additional sick pay benefits or to hire temporary staff. 
  • What's not covered by Medical Recovery Insurance?
    • General Policy Exclusions

      Unless otherwise stated in your policy or your Policy Schedule, this insurance does not cover claims related to or in any way caused or contributed to by:

      • Planned treatment(s) which are defined as medical procedure(s) that in the 12 month period prior to an insured person first becoming insured under this policy or at the date that you increased their level of cover: a) an insured person had a date scheduled for such medical procedure(s) to be carried out; or b) an insured person was on a NHS waiting list for the medical procedure; or c) an insured person had been aware of or had been told by their GP or medical specialist that reasonable medical opinion would consider that a medical procedure may be required.
      • An insured person’s failure to seek or follow medical advice where such failure is unreasonable in the opinion of a medical specialist appointed by us.
      • Suicide, attempted suicide or intentional self- inflicted injuries.
      • An insured person’s own criminal act.
      • An insured person being under the influence of alcohol or drugs.
        • war or acts of terrorism
        • An insured person engaging in active war
        • nuclear risks
      • Any medical procedure directly or indirectly arising from or as a consequence of professional sports where a fee is received for training or playing.
      • Any medical procedure which is not listed in the SCHEDULE OF MEDICAL PROCEDURES AND BENEFITS in your Policy Document.

      Specific Policy Exclusions

      This insurance does not cover claims for, or in any way caused or contributed to by:

      • Any dental condition or dentistry, including gum diseases and wisdom tooth extraction.
      • Recurrent cancer.
      • Treatment for a specific cancer which exceeds a maximum of one episode of surgery, one course of chemotherapy and one course of radiotherapy. No further treatments will be covered during an insured person’s lifetime either for additional treatment of the original cancer or for a recurrence of that cancer in the same place or another place in the body or for the occurrence of another cancer anywhere else in the body.
      • Biopsies or endoscopic biopsies unless performed as a part of a listed surgical procedure such as arthroscopy, craniotomy, laparoscopy, nephroscopy or thoracostomy.
      • Drainage of fluids or other substances through a tube or needle unless performed as a part of a listed surgical procedure such as arthroscopy, craniotomy, laparoscopy, nephroscopy or thoracostomy.
      • Vasectomy or reversal of vasectomy.
      • Female sterilisation, reversal of sterilisation or IVF treatment.
      • Acquired Immune Deficiency Syndrome (AIDS) or Human Immunodeficiency Syndrome (HIV) or AIDS-related complex (ARC), howsoever this syndrome has been acquired or may be named.
      • Any sexually transmitted disease.
      • Cosmetic surgery other than for reconstruction after trauma or malignancy.
      • Obesity surgery and associated cosmetic surgery including abdominoplasty.
      • Obstetric surgery other than surgery for ectopic pregnancy, hydatidiform mole, selective feticide and surgery to treat a fetus in utero.
      • Childbirth, whether natural or by Caesarean section.
      • Gender reassignment or any related treatment whether or not it is for psychological purposes.
      • Any medical condition resulting from a heart attack.
  • Who is eligible for cover?

      It is a condition precedent to our liability under this insurance contract that the following matters, in relation to all persons in respect of whom you wish us to provide you with cover under this policy, are true and accurate:

      If any person in respect of whom you wish us to provide you with cover under this policy does not meet the eligibility requirements above we will not provide you with any cover in relation to such person under this policy.

      Please contact the administrator as soon as possible if any person in respect of whom you wish us to provide you with cover under this policy does not meet, or no longer meets, the eligibility requirements, or if you have any queries. Contact details are given on page 4 of the Policy Document

      • All persons are employed by you. This can include any director of your company who is salaried by you.
      • All persons have been declared by you to us via the administrator and are listed in the appendix of insured persons attaching to your Policy Schedule.
      • All persons live in the United Kingdom, Channel Islands or Isle of Man for a minimum of 180 days a year.
      • All persons are aged at least 18.
  • How many operations and medical procedures can I claim for in each year?
    • Other than claims for the treatment of cancer (see “How We Cover Cancer” below), you may make up to 3 claims in any period of cover in relation to each insured person.

      As recovery times are not normally extended by having one operation shortly after another, there are restrictions if multiple operations are performed in quick succession and these are explained in the Policy Document.
  • How we cover Cancer
    • Cancer treatments will normally involve an episode of surgery plus a course of chemotherapy or radiotherapy. The episode of surgery will vary according to the operation but most cancer surgery will be classified as either Band B or Band C.

      We classify chemotherapy as a Band C procedure and radiotherapy, which has a shorter recovery time, as Band B.

      You can make one claim for the treatment of cancer during the lifetime for each insured person unless the cancer is either a pre-existing condition or cancer in which case it is excluded. A treatment for cancer can include a maximum of one episode of surgery, one course of chemotherapy and one course of radiotherapy providing that the treatment is for the same cancer.

      No further treatments will be covered during the policy lifetime either for additional treatment of the original cancer or for a recurrence of that cancer in the same place or another place in the body or for the occurrence of another cancer anywhere else in the body.
  • How are Heart Surgery and Heart Attacks Covered?
    • Heart Surgery is included in the Medical Recovery Insurance Schedule of Procedures.

      Heart Attacks may not require surgery but will virtually always lead to time off work, these are also covered as a Band C benefit. Please see our definition of a Heart Attack in the Policy Document

  • Are Day Case and Accident and Emergency Treatments Covered?
    • Medical Recovery Insurance benefits are graded according to the recovery time of a procedure. Our plans do not distinguish as to where operations and medical procedures are carried out or how long they take.

  • What happens if an Insured Person's recovery time is longer than expected?
    • Medical Recovery Insurance benefits are graded according to the normal recovery times of operations that in most cases would allow a person to return to light manual work. The benefits will not increase if a person takes longer to recover and will not reduce if they get back to work more quickly than expected.
  • How do I add or remove employees?
    • You can add or remove an employee in respect of whom you wish us to provide cover to you under this policy at any monthly anniversary of your start date by contacting the administrator. Contact details are given on page 4 of our Policy Document.

      Should you increase the level of cover in relation to an employee at your renewal date then we will not cover any planned treatments at the date that the level of cover was increased over and above the previous level of cover purchased for that employee.

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